Support & FAQ
Most questions are answered below. If not, send us a ticket and the team will reply.
Frequently asked
Do I need to download anything?
No. Mu Veyra runs in the browser. You can also install it in your browser (a home screen shortcut, no game download) from the Play in browser page for a full-screen window, but it is optional.
Which browsers and devices work?
Any browser with WebGPU: current Chrome, Edge and Opera on PC and Mac, Chrome on Android, and Safari on iOS/iPadOS 26 or newer. See requirements.
The game says "Your account is already connected".
Log in again: the old session is closed automatically and you get in on the next try. This happens when a browser tab was closed without logging out.
My character is stuck.
Log out of the game, open My account and press Unstuck on the character. It is moved to Lorencia.
How do I add stat points quickly?
Use chat commands such as /addstr 100 or /addene 500. All commands are on the server info page.
How do resets work?
At level 400 type /reset. You return to level 10 and the rankings count your resets first.
Can I play on my phone?
Yes. Turn the phone sideways; the game shows a joystick, a skill button and a menu. Add it to the home screen for full screen.
The game is slow or the picture is blurry.
Close other heavy tabs, make sure the browser is up to date and use a charger on laptops. On phones the game renders at a lower resolution and sharpens the image to keep the frame rate smooth.
I forgot my password.
Send a ticket with category "Account" from the email you registered with, or with details that prove the account is yours (character names, levels, last login).
How do I report a cheater or a bug?
Use the form on this page with category "Report a player" or "Bug". Add the character name, the map and the time (UTC).
Send a ticket
We usually answer within a day.